A failed delivery costs money twice. The truck and crew are wasted, and the goods must be stored or brought back.
How it flows
Keep delivery dockets, driver notes, photos and the booking email. A record that shows the date, the site contact and the reason is the core of the claim.
Price the extra freight, the storage days and the handling. If goods sit in storage for weeks at your cost, add insurance.
Tell the customer on the day. Then send a claim that lists each failed delivery with its docket and cost.
A supplier can often claim storage, re-delivery, handling and standing costs when the site is not ready on the agreed date, if the contract or order terms allow it.
Need help with a claim?
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